FAQ
Frequently Asked Questions
Shipping & Delivery
Do you ship internationally?
We currently ship to most countries worldwide.
How long will my order take?
Most orders are processed within 1-3 business days. Delivery typically takes 7-18 business days, depending on your location.
Products & Usage
Do I need a monthly subscription for the SOS Button or Bed Alarm?
No! At EaseLiving, we believe in transparent pricing. All our smart safety devices are a one-time purchase with absolutely no monthly monitoring fees.
Are the products easy for seniors to use?
Yes. This is our core philosophy. Our products are specifically designed to be simple, intuitive, and stress-free for seniors. For example, our Smart Safety Bracelet keeps only the essential functions — there is no complicated screen or confusing menus, just easy-to-use buttons for quick access when it matters most.
Returns & Warranty
What is your return policy?
We offer a 30-day hassle-free return policy. If you or your loved one isn't completely satisfied with the product, contact our support team for a return label.