Looking for help choosing an EaseLiving product, understanding shipping, or managing an order?
We’ve answered the questions customers ask us most often below. EaseLiving offers thoughtfully selected senior-friendly independent living products designed to support everyday comfort, safety, connection, and greater independence at home.
If you still need help, contact us at support@easelivinghome.com. Our support team typically responds within 1–2 business days.
About EaseLiving
What is EaseLiving?
EaseLiving is a senior-friendly independent living brand offering practical safety, comfort, and daily living solutions for older adults and their families.
We focus on thoughtfully selected products that can make everyday routines easier, support aging in place, and help older adults feel more confident and independent at home.
Who are EaseLiving products for?
Our products are primarily selected for older adults who want practical ways to make everyday life at home easier, safer, and more comfortable.
Many customers also shop with us for an aging parent, grandparent, spouse, or another family member.
Different people have different needs, so we recommend reviewing each product page carefully to find the option that best fits the person and situation.
What does “senior-friendly” mean at EaseLiving?
For us, senior-friendly means prioritizing practical features that can make products easier to understand and use.
Depending on the product, this may include:
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Simple controls
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Clear displays
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Easy-to-understand functions
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Straightforward setup
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Useful everyday features
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Fewer unnecessary steps or complications
Because every product is different, specific features and setup requirements are explained on the individual product page.
Aging in Place & Independent Living
What is aging in place?
Aging in place generally means continuing to live safely, comfortably, and independently in your own home and community as you grow older.
The right approach is different for every person. It may involve changes to the home, support from family or caregivers, and practical everyday tools that make routines easier.
EaseLiving focuses on products that can support these everyday needs without unnecessarily complicating life at home.
Can EaseLiving products help someone live more independently at home?
Our products are selected to support everyday activities, comfort, communication, and home safety.
Depending on the person, a practical tool may make certain routines easier or provide additional reassurance for family members.
However, no single product can replace appropriate personal support, professional advice, or emergency services when those are needed.
Are EaseLiving products medical devices?
EaseLiving primarily offers consumer products and everyday independent living tools.
Unless a specific product page explicitly states otherwise, our products are not intended to diagnose, treat, cure, or prevent medical conditions and should not be considered a substitute for professional medical care or emergency services.
Please review the information on each product page before purchasing.
Products & Everyday Use
Are EaseLiving products easy for older adults to use?
Ease of use is one of the qualities we prioritize when selecting products for EaseLiving.
We look for practical features such as simple controls, clear displays, straightforward setup, and useful everyday functions.
Because needs and comfort with technology vary from person to person, we recommend checking the individual product description, specifications, images, and FAQs before choosing a product.
Do EaseLiving smart safety products require a monthly subscription?
Many EaseLiving smart safety products do not require an EaseLiving monthly subscription.
However, some connected products may require a SIM card, mobile data plan, Wi-Fi connection, smartphone, app, or third-party service depending on the model.
Please check the individual product page for the exact requirements before purchasing.
Do I need a smartphone or Wi-Fi to use EaseLiving products?
Not always.
Some EaseLiving products are intentionally selected to work without a smartphone, app, or Wi-Fi connection, while others use Bluetooth, Wi-Fi, cellular service, or an app for certain functions.
Each product page explains its connectivity requirements so you can choose the option that best fits your needs.
How do I know which product is right for my parent or family member?
Start with the everyday situation you are trying to make easier.
For example, you may be looking for help with:
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Staying connected with a caregiver
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Seeing visitors at the door more easily
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Organizing daily medications
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Improving comfort during everyday routines
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Making common household tasks easier
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Adding practical safety features around the home
Then compare the product’s functions, setup requirements, dimensions, connectivity, and intended use.
If you are unsure, email us at support@easelivinghome.com and tell us what you are trying to solve. We’ll help explain the available options.
Shipping & Delivery
Do you ship internationally?
Yes. EaseLiving currently ships to most countries worldwide.
Available shipping options and rates are shown at checkout based on your delivery destination.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days after payment is confirmed.
Estimated delivery times are:
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United States: 8–15 business days
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Canada & Europe: 8–15 business days
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Australia & Other Destinations: 10–18 business days
Delivery times are estimates rather than guaranteed arrival dates. Customs processing, holidays, severe weather, or carrier delays may occasionally affect delivery.
For complete details, please see our Shipping Policy.
How much does shipping cost?
Our current shipping rates are:
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Free Standard Shipping on orders over $35
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$4.99 Standard Shipping on orders under $35
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$9.99 Priority Shipping
Priority Shipping includes shipping insurance and priority warehouse processing.
Available options will also be shown at checkout.
How can I track my order?
Once your order has shipped, we will send a tracking number to the email address used during checkout.
You can use the tracking link in your shipping confirmation email to follow your package.
Please allow approximately 2–5 days after shipment for tracking information to begin updating.
Why did only part of my order arrive?
Orders containing multiple products may sometimes be shipped in separate packages because items can be fulfilled from different locations.
This means one product may arrive before another.
If your order has been split into multiple shipments, please check the tracking information provided for each package.
What should I do if my package appears to be lost?
If your tracking information has not updated for 30 days, or the shipping carrier confirms that your package has been lost in transit, please contact us at support@easelivinghome.com.
Once the loss is confirmed, we will offer either:
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A full refund, or
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A free replacement
Returns & Refunds
What is your return policy?
We accept eligible unused items for return within 30 days of delivery.
The item must be:
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Unused
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In the same condition in which you received it
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Returned with its original packaging and included accessories
For change-of-mind returns, customers are responsible for return shipping costs.
Please contact us before sending anything back so we can provide the correct return instructions.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 14 days of delivery and include:
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Your order number
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A brief description of the issue
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Clear photos or a short video showing the problem
Once the issue is confirmed, you can choose between:
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A full refund, or
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A free replacement
There is no additional shipping charge for an approved replacement, and confirmed damaged, defective, or incorrect items do not need to be returned.
Can I cancel my order?
You may request cancellation within 12 hours of placing your order.
If the order has not progressed too far through fulfillment, we will cancel it and issue a full refund.
Once an order has shipped or has been handed over to the carrier, it can no longer be canceled. You may still request an eligible return after delivery under our Return & Refund Policy.
Who pays for return shipping?
For a standard change-of-mind return, return shipping is the responsibility of the customer.
Because EaseLiving works with fulfillment partners in different locations, the approved return destination may be outside your country and international shipping costs may vary.
For confirmed damaged, defective, or incorrect items, customers are not responsible for replacement shipping costs.
How will I receive my refund?
Approved refunds are issued to your original payment method.
We will email you once the refund has been processed.
Your bank, credit card company, PayPal, or other payment provider may require additional time before the funds appear in your account.
Orders & Customer Support
What should I do if I entered the wrong shipping address?
Contact us at support@easelivinghome.com as soon as possible.
Because orders are processed quickly, we cannot guarantee that an address can be changed after fulfillment has begun.
Customers are responsible for providing an accurate and complete delivery address during checkout.
If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply, and a refund is not guaranteed.
How can I contact EaseLiving?
For questions about products, orders, shipping, returns, or general support, email:
Our support team typically responds within 1–2 business days.
Including your order number when asking about an existing order will help us assist you faster.
Still Have Questions?
We know that choosing a product for yourself, an aging parent, or another family member can involve more than simply comparing specifications.
If you are unsure about product features, setup, connectivity, shipping, or whether a particular product fits your situation, contact us and we’ll help clarify the information available.
Email: support@easelivinghome.com
Typical response time: 1–2 business days
EaseLiving is committed to making senior-friendly independent living products easier to understand, choose, and use—supporting everyday comfort, confidence, connection, and independence at home.