Refund policy

At EaseLiving, we want you to feel confident when choosing senior-friendly independent living aids and everyday safety products for yourself, a parent, or someone you care about.

If something is not right with your order, please contact us. We will explain your options clearly and help you find the simplest next step.

Returns at a Glance

30-day voluntary returns for eligible unused items
Full refund or free replacement for confirmed damaged, defective, or incorrect items
Full refund or free replacement for packages confirmed lost in transit
12-hour cancellation window before order processing progresses too far
Customer support typically responds within 1–2 business days

For help with a return or order issue, contact us at support@easelivinghome.com.

International Fulfillment & Return Addresses

EaseLiving works with international fulfillment and delivery partners to ship products efficiently to customers in different countries.

Some orders are fulfilled through our partners in Shenzhen, China and are then transferred to a local carrier for final delivery in the destination country.

When an international parcel enters your country, the local or last-mile carrier may place a new domestic shipping label over the original international label. As a result, you may see a U.S., Canadian, European, or other local address printed on your package.

An address printed on a carrier shipping label is not necessarily an authorized EaseLiving return address. It may belong to a carrier, sorting facility, or last-mile logistics partner and may not be able to receive or process customer returns.

For products fulfilled through our Shenzhen fulfillment network, the authorized return destination for an approved change-of-mind return may be located in Shenzhen, China.

Please contact us before returning any item. We will provide the correct return address and instructions for your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos or a short video showing the problem

Photos or video help us verify the issue and work with our fulfillment partners to resolve it as efficiently as possible.

Once the issue is confirmed, you can choose between:

A full refund, or
A free replacement

There is no additional shipping charge for an approved replacement.

For confirmed damaged, defective, or incorrect items, you will not be required to return the affected product, unless otherwise required for a specific resolution and agreed with you in advance.

Lost or Missing Packages

If your tracking information has not updated for 30 days, or the shipping carrier confirms that your package has been lost in transit, please contact us.

Once the loss is confirmed, we will offer either:

A full refund, or
A free replacement

If your order contains multiple products, they may occasionally arrive in separate packages. Please check your shipping confirmation and tracking information before reporting an item as missing.

30-Day Change-of-Mind Returns

We understand that sometimes a product simply may not be the right fit.

You may request a voluntary return within 30 days of delivery if:

The item is unused
It is in the same condition in which you received it
The original packaging and included accessories are present

For change-of-mind returns, return shipping costs are generally the responsibility of the customer, unless otherwise required by applicable consumer law.

Because EaseLiving uses international fulfillment partners, the authorized return destination may be located outside the country where your order was delivered.

International return shipping costs can vary depending on the item, destination, and carrier. Please contact us before sending anything back so we can confirm your eligibility and provide the correct return instructions.

Do not return an item to an address printed on the shipping package unless EaseLiving Support has specifically confirmed that address in writing.

Shipping Charges on Returns

For voluntary change-of-mind returns, original shipping charges are generally non-refundable, except where applicable consumer law requires otherwise.

Where applicable law requires us to refund the cost of standard outbound delivery, we will do so.

If you selected an upgraded delivery method such as Priority Shipping, any additional amount paid above the least expensive standard delivery option may be non-refundable to the extent permitted by law.

How to Start a Return

1. Contact Us

Email support@easelivinghome.com with:

Your order number
The reason for your return

2. Wait for Return Instructions

Our support team will review your request and provide the authorized return address and any applicable return instructions.

3. Send Your Return

Do not send your return to any sender, carrier, or return address printed on the shipping package unless EaseLiving Support has specifically confirmed that address for your return.

International shipments may receive a new local shipping label during last-mile delivery. Addresses shown on those labels may belong to logistics or carrier facilities and may not be authorized to process EaseLiving returns.

For customer-paid returns, we recommend using a trackable shipping service and keeping your receipt and tracking information until your return has been completed.

Unless otherwise agreed in writing, we are unable to accept cash-on-delivery or postage-due return shipments.

Refunds

Once an eligible return has been received and inspected, your approved refund will be issued to your original payment method.

We will email you once your refund has been processed.

Your bank, credit card company, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

For approved damaged, defective, incorrect, or lost orders, a physical return may not be required before the refund is processed.

Order Cancellations

We begin processing orders quickly so they can reach you as soon as possible.

If you need to cancel an order, please contact us within 12 hours of placing your order.

If the order has not progressed too far through fulfillment, we will cancel it and issue a full refund.

Once an order has been shipped or handed over to the carrier, it can no longer be canceled. You may still request an eligible return after delivery under the terms of this policy.

International Fulfillment & Return Addresses

EaseLiving works with international fulfillment and delivery partners to ship products efficiently to customers in different countries.

Some orders are fulfilled through our partners in China and are then transferred to a local carrier for final delivery in the destination country.

For products fulfilled through our Shenzhen fulfillment network, the authorized return destination for an approved change-of-mind return may be located in China.

Please contact us before returning any item. We will provide the correct return address and instructions for your order.

Statutory Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Customers in certain countries or regions may have statutory cancellation, withdrawal, refund, or warranty rights that differ from our voluntary return policy.

Where applicable law provides greater rights regarding return eligibility, product inspection, return periods, shipping refunds, defective products, or other remedies, those legal rights will apply.

Need Help With Your Order?

Questions about a return, refund, delivery, or product?

Email: support@easelivinghome.com
Typical response time: 1–2 business days

When contacting us about an order, including your order number will help us assist you faster.

EaseLiving offers practical senior-friendly safety, comfort, and independent living solutions designed to support everyday routines, aging in place, and greater peace of mind for older adults and their families.