Shipping policy

At EaseLiving, we want ordering senior-friendly independent living products to feel simple and predictable from checkout to delivery.

We work with trusted fulfillment partners and warehouses in different locations so we can offer a broader range of practical safety, comfort, and daily living products while delivering directly to customers around the world.

Below you’ll find clear information about processing times, estimated delivery, shipping costs, tracking, and what to expect after placing your order.

Shipping at a Glance

  • Free standard shipping on orders over $35

  • 1–3 business days for order processing

  • 8–15 business days estimated delivery to the United States, Canada, and Europe

  • 10–18 business days estimated delivery to Australia and other destinations

  • Tracking information provided by email after shipment

  • Multiple-item orders may arrive in separate packages

Questions about an order? Contact us at support@easelivinghome.com.

Shipping Destinations

EaseLiving currently ships to most countries worldwide.

Available shipping options and rates are shown during checkout based on your delivery destination.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

During periods of unusually high demand, processing may occasionally take slightly longer.

Once your order has shipped, you will receive an email containing your tracking information.

Estimated Delivery Times

Estimated delivery times vary by destination:

  • United States: 8–15 business days

  • Canada & Europe: 8–15 business days

  • Australia & Other Destinations: 10–18 business days

Approximately 95% of orders arrive within these estimated timeframes.

Please keep in mind that these are delivery estimates rather than guaranteed arrival dates. Customs processing, peak holiday periods, severe weather, or carrier disruptions may occasionally affect delivery times.

We appreciate your patience if an unexpected shipping delay occurs.

Shipping Rates

A. Standard Shipping

· FREE for orders over $35

· $4.99 for orders under $35

B. Priority Shipping

· $9.99

Priority Shipping includes:

  • Shipping insurance

  • Priority warehouse processing

Available shipping options will be displayed during checkout.

Why Your Order May Arrive in Multiple Packages

If your order contains several different products, they may occasionally be shipped separately.

EaseLiving works with fulfillment partners and warehouses in different locations. Sending items separately can allow each product to begin its journey without waiting for the rest of the order to become available at the same location.

This means one item may arrive before another.

If your order is divided into multiple shipments, you can use the tracking information provided for each package to follow its delivery progress.

Order Tracking

Once your order has shipped, we will send a tracking number to the email address used during checkout.

You can follow your package using the tracking link included in your shipping confirmation email.

Please allow approximately 2–5 days after shipment for tracking information to begin updating.

A short delay before the first tracking update does not necessarily mean that your package has stopped moving. Carriers sometimes require additional time to scan a package into their tracking system.

International & Last-Mile Delivery

Some EaseLiving orders are fulfilled internationally and may be transferred to a local delivery partner after entering the destination country.

During this process, your parcel may receive a new local tracking number or shipping label for final delivery. A local address shown on that label generally belongs to the carrier or logistics network and should not be used as a return address unless confirmed by EaseLiving Support.

For returns, always contact us first at support@easelivinghome.com so we can provide the authorized return instructions.

Delayed or Lost Packages

Delivery times may occasionally be affected by circumstances outside our direct control, including:

  • Customs processing

  • Carrier delays

  • Peak holiday periods

  • Severe weather or transportation disruptions

EaseLiving cannot be responsible for delays caused directly by shipping carriers or customs clearance.

However, we do not want you to be left wondering what happened to your order.

If your tracking information has not updated for 30 days, or the carrier officially confirms that your package has been lost in transit, please contact us at support@easelivinghome.com.

Under our Return & Refund Policy, confirmed lost packages are eligible for either:

  • A full refund, or

  • A free replacement

Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping information before completing your order.

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order cannot be delivered and is returned because the address provided was incorrect or incomplete:

  • We may be able to reship the order

  • Additional shipping charges may apply

  • A refund is not guaranteed

If you notice an address error shortly after placing your order, please contact support@easelivinghome.com as soon as possible.

Because orders are processed quickly, we cannot guarantee that an address can be changed once fulfillment has begun.

Need Help With Your Shipment?

If you have questions about shipping, tracking, or an order that has not arrived as expected, please contact us.

Email: support@easelivinghome.com
Typical response time: 1–2 business days

Including your order number in your message will help us locate your order and assist you faster.

EaseLiving is a senior-friendly independent living brand offering practical safety, comfort, and daily living solutions for older adults and their families. Our goal is to make it easier to find useful tools that support everyday routines, aging in place, and greater confidence and independence at home.