At EaseLiving, we want you to feel confident when choosing senior-friendly independent living aids and everyday safety products for yourself, a parent, or someone you care about.
If something is not right with your order, please contact us. We will explain your options clearly and help you find the simplest next step.
Returns at a Glance
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30-day returns for eligible unused items
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Full refund or free replacement for damaged, defective, or incorrect items
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Full refund or free replacement for packages confirmed lost in transit
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12-hour cancellation window before order processing progresses too far
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Customer support typically responds within 1–2 business days
For help with any return or order issue, contact us at support@easelivinghome.com.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos or a short video showing the problem
Photos or video help us verify the issue and work with our fulfillment partners to resolve it as efficiently as possible.
Once the issue is confirmed, you can choose between:
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A full refund, or
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A free replacement
There is no additional shipping charge for an approved replacement.
For confirmed damaged, defective, or incorrect items, you will not be required to return the affected product.
Lost or Missing Packages
If your tracking information has not updated for 30 days, or the shipping carrier confirms that your package has been lost in transit, please contact us.
Once the loss is confirmed, we will offer either:
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A full refund, or
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A free replacement
If your order contains multiple products, they may occasionally arrive in separate packages. Please check your shipping confirmation and tracking information before reporting an item as missing.
30-Day Change-of-Mind Returns
We understand that sometimes a product simply may not be the right fit.
You may request a return within 30 days of delivery if:
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The item is unused
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It is in the same condition in which you received it
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The original packaging and included accessories are present
For change-of-mind returns, return shipping costs are the responsibility of the customer.
Because EaseLiving works with fulfillment partners in different locations, your approved return destination may be outside your country. International return shipping costs can vary, so we recommend contacting us before sending anything back.
Original shipping charges, if any, are non-refundable for change-of-mind returns.
Please do not return an item without contacting us first.
How to Start a Return
Starting a return is simple.
1. Contact Us
Email support@easelivinghome.com with your order number and the reason for your return.
2. Wait for Return Instructions
Our support team will review your request and provide the correct return address and return authorization information when applicable.
3. Send Your Return
Do not send your order back to the sender address shown on the original package. The correct return destination will be provided by our support team.
For customer-paid returns, we recommend using a trackable shipping service.
Refunds
Once an eligible refund has been approved, the refund will be issued to your original payment method.
We will send you an email once your refund has been processed.
Please keep in mind that your bank, credit card company, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
For approved damaged, defective, incorrect, or lost orders, a physical return may not be required before the refund is processed.
Order Cancellations
We begin processing orders quickly so that they can reach you as soon as possible.
If you need to cancel an order, please contact us within 12 hours of placing your order.
If the order has not yet progressed too far through fulfillment, we will cancel it and issue a full refund.
Once an order has been shipped or handed over to the carrier, it can no longer be canceled. You may still request an eligible return after delivery under the terms of this policy.
Need Help With Your Order?
Questions about a return, refund, delivery, or product?
Contact us at:
Email: support@easelivinghome.com
Typical response time: 1–2 business days
When contacting us about an order, including your order number will help us assist you faster.
EaseLiving is a senior-friendly independent living brand offering practical safety, comfort, and daily living solutions designed to support older adults who want to remain confident and independent at home. Our products are selected to support everyday routines, aging in place, and greater peace of mind for older adults and their families.
This policy does not limit any rights you may have under applicable consumer protection laws.