1. Are there any monthly subscription or app fees?
No. There are no monthly device subscription fees or Anytracking app usage fees. You only need a compatible Nano SIM card with cellular service. Any SIM card or mobile carrier charges are separate.
2. Can I wear the GPS pendant on my wrist or around my neck?
Yes. Both the wristband and neck lanyard are included, allowing you to switch between wearing styles.
3. Does the pendant need a smartphone?
The wearer does not need to carry a smartphone for cellular voice calls. Family members use the free Anytracking app to manage settings and check locations.
4. Does the GPS pendant require a SIM card?
Yes. A compatible activated Nano SIM card with voice, SMS, and mobile data services is required for cellular features. Network compatibility depends on your carrier and device version.
5. How does the SOS button work?
Press and hold the SOS button for approximately 3–5 seconds to call up to three preset contacts in sequence. Once connected, the wearer can speak directly through the pendant.
6. Does the pendant automatically call family members after a fall?
Yes. When the enabled fall detection function identifies a possible fall, the pendant automatically calls a linked contact and delivers a voice alert.
Fall detection may miss certain falls or trigger false alerts. Successful calls depend on cellular connectivity and the contact being reachable.
7. Can family members track the wearer's location?
Yes. Family members can check reported locations, view supported location history, and configure safe-zone alerts through the Anytracking app.
8. Can the pendant remind seniors to take medication?
Yes. Pill reminders can be scheduled through the Anytracking app, with ringtone or vibration alerts on the pendant. The reminders help support daily medication routines but do not confirm whether medication has been taken.
9. Is the pendant waterproof?
It has an IP67 water-resistance rating, helping protect against dust and accidental water exposure. It is not intended for swimming.
10. How do I start using the pendant?
- Insert a compatible activated Nano SIM card.
- Charge the device using the included magnetic USB cable.
- Turn on the pendant.
- Follow the manual to connect the device to the Anytracking app.
- Configure SOS contacts, fall detection settings, and medication reminders.
- Test calling, location tracking, and fall alert notifications before regular use.
11. What's included in the package?
- 1 × 4G GPS Safety Pendant
- 1 × Wristband
- 1 × Neck Lanyard
- 1 × Magnetic USB Charging Cable
- 1 × User Manual
- 1 × Screwdriver
- 2 × Spare Screws
- 1 × SIM Card Ejector Pin
SIM card not included.